Privacy Policy and Terms and Conditions
Your privacy and data security are our top priorities at Rolling Tide Jiu Jitsu
Last updated: April 2025
Overview
Rolling Tide Jiu Jitsu is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our academy.
Refund Policy
There are zero refunds
ALL SALES ARE FINAL
At Rolling Tide Jiu Jitsu, we are dedicated to providing world-class instruction and a consistent training environment for our members. To maintain these standards, we adhere to a strict No Refund policy.
1. No Refunds
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All sales are final. This includes monthly membership dues, enrollment/sign-up fees, prepaid memberships, and special event registrations.
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No refunds or pro-rated credits will be issued for partial months or based on a student’s attendance.
2. Merchandise & Equipment
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All sales of gear and apparel are final.
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Exchanges: We allow exchanges for different sizes within 14 days of purchase, provided the item is unworn, unwashed, and in its original packaging.
3. Immediate Cancellation Policy
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We believe in a transparent and hassle-free experience. You may cancel your membership at any time.
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No Waiting Period: Cancellations are effective immediately upon receipt of your written request.
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Once a cancellation is processed, you will not be charged for any future billing cycles. However, as all sales are final, any payments already processed prior to the cancellation request are non-refundable.
Cancellation Policy
- To cancel your membership, please send a written request [email protected] or visit the front desk.
Information We Collect
Personal Information
- Name, email address, phone number, and mailing address
- Emergency contact information and medical information (for members)
- Payment information and billing details
- Age, fitness level, and martial arts experience
Website Usage Data
- IP address, browser type, and device information
- Pages visited, time spent on site, and referral sources
- Cookies and similar tracking technologies
How We Use Your Information
• Process membership applications and payments
• Schedule classes and manage attendance
• Provide customer support and communications
• Ensure academy safety and security
• Send promotional offers and academy updates
• Improve our website and services
• Conduct surveys and gather feedback
• Social media engagement and content
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties.
Service Providers
Payment processors, email service providers, and website hosting services that help us operate our business.
Legal Requirements
When required by law, court order, or to protect our rights and safety.
Emergency Situations
Medical emergencies or safety concerns involving our members.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
SSL Encryption
Secure Servers
Access Controls
Your Rights and Choices
Access
Request copies of your personal information
Deletion
Request deletion of your personal data
Access
Request copies of your personal information
Deletion
Request deletion of your personal data
Cookies and Tracking
We use cookies and similar technologies to enhance your website experience, analyze usage patterns, and deliver personalized content.
Contact Us About Privacy
If you have questions about this Privacy Policy or want to exercise your rights, please contact us:
Email: